Our Policy
Our Policy
We only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name and location.
We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.
Sufi Host does not store credit card information. We use third-party payment processors who provide us with a token. If you remove a card from your account, we remove the card from the third party provider, and destroy any records of the token.
On rare occasions, it is necessary to send out strictly service-related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. You can adjust your communication preferences in the My Profile section of your my.sufihost.com
We use cookies on our websites to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.
This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.
We Don,t Allow Nulled Script And Nulled License Key.
If you have any further questions or concerns please contact us.
Cancellations and Refunds
The act of discontinuing a Service or a Product provided by Sufi Host PVT.LTD is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department
During the process of canceling a Product or a Service, Sufi Host PVT.LTD will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, Sufi Host PVT.LTD will act in compliance with our Terms of Service policy.
General Terms of Service
The following Terms of Services, together with any Additional Terms and Policies (collectively “ToS”, ”Terms”, “Agreement”), form the entire legal agreement between you and Sufi Host PVT.LTD in relation to your use of our website (https://sufihost.com, all its subdomains, additional top-level domains, and mobile apps) and any products, services, and information provided by Sufi Host PVT.LTD (“we”,”us”,”our”).
Prior to purchasing a service from us, you need to ensure and declare that you have read, understood and agreed to our Terms of Service (Terms of Use) by checking the corresponding required checkbox. The following list contains our Additional Terms and Policies attached and considered collectively with this General Terms of Service agreement:
Service Agreement
website Terms Of use
Resources Ultization Agreement
Third Party services
Extra services Term of services
Domain Registration term of service
Copyright and CDMA Terms
cancellation and Refunds
Promotions
Cookie Policy
parvicy policy
Prohibited Clients (Countries, Regions, Entities, and Individuals)
Service purchases, client account creation, support service, affiliate service, chat services are not provided to prohibited clients. Such clients are defined as an entity related to some countries, regions, or individuals that are prohibited by certain governments and their trade, law or economic sanctions.
Unless otherwise provided with explicit written permission, Kashmir Host PVT.LTD also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.
Privacy Policy
Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.
Your Information
When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, home address, phone number, e-mail addresses and payment details (credit or debit card and PayPal). If you need support our staff may need to know information to solve the problem such as operating system, browser software and editing software. When you visit this website we do record certain information using Google Analytics such as your location, browser version, ip address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient web site for all our visitors. Our website is protected by a Secure Sockets Layer (SSL) and verified by GeoTrust. This helps prevent eavesdropping on our website.
How Your Information Is Used
We will use your personal identifiable information in the following ways.
- For payment purposes and to provide convenient and targeted support.
- To contact you and announce special offers, general announcements and news. Please note you can opt out of receiving these emails at anytime by following the instructions at the bottom of the e-mail.
- To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit.
We will NEVER provide your personally identifiable information to any persons other than A law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.
We do not under any circumstances apart from the above give away or sell your information to any third parties.
Your personal information is safe with us, your information is safely encrypted using SSL. Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.
Cookies
A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers ‘help’ file. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you closed your browser or your session has timed out.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.
How You Can Access /Correct Your Information
You can access all your personally identifiable information that we collect by logging into your password-protected bdcheapesthost.com account and selecting to update your ‘My Details’ We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Specific Terms and Conditions
kashmirhost.com considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of bdcheapesthost.com. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that bdcheapesthost.com do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.
Terms Of Service
The following Terms of Service (“TOS,” “Terms” or “Agreement”) apply to your use of our website and all services, features and/or content provided by Sufi Host PVT.LTD (“Sufi Host PVT.LTD,” “us,”, “our” ). By purchasing one or more Services from Sufi Host PVT.LTD, you declare that you have read, understood and agree to be bound by this TOS. It is essential that you read this TOS prior to purchasing any Service(s) from Sufi Host PVT.LTD.
Customer Agreement
The TOS apply to all Services provided by Sufi Host PVT.LTD to you throughout the entire Term or Renewal Term. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on Sufi Host PVT.LTD. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. Sufi Host PVT.LTD reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when Sufi Host PVT.LTD decides that the account has been inappropriately used or otherwise
Content
Sufi Host PVT.LTD reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited.
The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited.
Topsites, ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk sms gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.
Website content that promotes or advocates human trafficking in any way shape or form as determined by Sufi Host’s PVT.LTD sole discretion, sites that promote prostitution, or escort services.
Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.
Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Sufi Host PVT.LTD.
Embedding or uploading audio/video/high resolution images on website or linking to other websites that promotes audio/video/high resolution images.
Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.
Warez – This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. It also includes any sites which provide “links to” or “how to” information about such material.
Games – We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming related stuff in your hosting account.
IRC Hosts – Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.
Sufi Host PVT.LTD reserves the right to deem any other content or literature as “prohibited” if found to be indecent, rude, hate content & generally unacceptable.
Refer General Acceptable Use Policy for complete details on prohibited content and activities.
In compliance with DMCA act, Sufi Host PVT.LTD has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to support@sufihost.com
Bandwidth
If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.
Account Verification
If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.
VPS Rules
We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities pertaining to the configuration of such VPS’ themselves. The support team will not be responsible for this.
Backup Policy
Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. SUFIHost PVT.LTD does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.
You as a SUfi Host PVT.LTD User agree that in no case, Sufi Host PVT.LTD can be held responsible for the loss of data in any circumstances.
Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take daily backup of database with retention period of 7 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by Sufi Host PVT.LTD will not have any emails or media file included in it.
Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. On every Sunday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.
Unlimited Hosting
“Unlimited” usage policies and definitions apply only to shared and reseller hosting accounts. Click here to read the unlimited hosting policy.
The size of each mail box should not exceed 5GB and combined mail box size per domain should not exceed 50GB. This is applicable for Web Hosting, WordPress hosting, Business hosting, Power Hosting & Cloud hosting plans.
Uptime Guarantee
Any service interruptions or downtime due to scheduled maintenance by Sufi Host PVT.LTD or our network providers will not count towards the uptime guarantee. Sufi Host PVT.LTD is not liable in any way for failure of third party services.
Sufi Host PVT.LTD will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
Security
You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.
Your password provides access to your account. It is your responsibility to keep your password secure.
Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.
Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. Sufi Host PVT.LTD will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Billing Policy
If paying via Payment Gateway credit card, debit card, net banking, PayPal the account will be setup immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear.
The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Control Panel, LiteSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sitelock, SpamExperts, WHMCS, Windows OS and any other paid licenses.
The modifications done in pricing pattern or policy by the software license company will take effect immediately on BD Cheapest Host PVT.LTD clients.
The money back guarantee is provided on Web hosting, WordPress Hosting, Business Hosting, Power Hosting, and Cloud hosting.
No refund will be made if your Service(s) are suspended or terminated for cause.
There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for refund in such cases.
The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.
If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Sufi Host PVT.LTD if you fail to pay the difference amount.
Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.
One free WHMCS Unlimited Client license is included in reseller hosting plan (Plus/Pro). WHMCS Unlimited Client license allows you to manage Unlimited clients. If the reseller hosting plan is cancelled within first 30 days then WHMCS Unlimited Client license cost will be deducted from the refund amount.
The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.
The refund request placed after 30 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through client area.
After sending the cancellation request, it would take 5 – 7 working days to complete the refund process.
Account Termination
Your hosting account at SUFI terminated due to following reasons:
You decide to discontinue : At any point of time, during your subscription, if you no more want to continue with our services and want to place a cancellation request with immediate termination, your hosting account will be suspended right away and will be terminated within 24 hours.
Cancellation upon expiration : If you place a cancellation request to discontinue our services after your subscription expires, your hosting account will be suspended at the end of the subscription and will be terminated within 24 hours (after the expiration date).
You did not renew : In case you fail to renew your hosting account on the due date, your hosting account will be suspended after 24 hrs and will be terminated within 14 Days (after the expiration date).
You violate our Terms of service : If you violate our terms of service during your subscription period at SUFI Host PVT.LTD it will result in immediate account suspension and termination. As soon as we’ve been notified about the violation of service, we would usually take instant action.
Potential fraud : We have an anti-fraud system that monitors all the orders as soon as they are placed. During such an occurrence, we will carry out a verification process manually. In this process, if we ask for certain information and it is not provided the account suspension and termination will be done immediately.
A Dispute or ChargeBack : During the violation of our Terms of Service, we would initially suspend and give a 7 days timeframe to resolve the concern with SUFI Host PVT.LTD before the termination occurs. If still, it remains unsolved termination of your hosting account will take place.
Note : It is advised to maintain a back-up copy of your hosting account to avoid losing your data because of the termination. All your files will be deleted from the server, once your hosting account is terminated and SUFI Host PVT.LTD shall not be liable for the same.