At our company, we take great pride in providing excellent customer service. We guarantee that any issue you experience will be resolved within 72 hours on working days from Monday to Friday. If we are unable to resolve your issue within that timeframe, we will happily issue a refund.

SufiHost provides a refund guarantee ranging from 7 days to 90 days, depending on the plan and billing cycle. The specific duration of the refund guarantee is transparently mentioned for each plan.

To be eligible for a refund under our money-back guarantee, customers must meet the following requirements:

• You must not have been a customer of Sufihost in the past.
• No abuse or misuse should have occurred on your service (refer to Account Security and SufiHost systems, CPU, Bandwidth, and Disk Usage policies).
• You must not have initiated a dispute or chargeback.
• The money-back guarantee applies to the base of the billing cycle as specified for each plan.
• Gateway charges are non-refundable.
• If you purchased a plan for 3 months to 3 years, the amount for the period used will be deducted from the refund.
• If you claimed a free domain with our hosting, the domain amount will also be deducted from the refund.

Any violations of these terms will void your right to a refund.